FAQ
1. What products does TintMe specialize in?
TintMe specializes in a range of art supplies, including liquid chalk markers, acrylic markers, dry erase markers, paint markers, watercolor brush markers, and more.
2. What certifications does TintMe's factory hold?
Our factory is certified with ISO9001, ISO14001, and BSCI (Business Social Compliance Initiative) certifications. These certifications underscore our commitment to maintaining high-quality production standards, environmental responsibility, and ethical business practices.
3. How does TintMe ensure product quality in its factories?
TintMe implements rigorous quality control measures at every stage of production, from raw materials to the final product, to ensure the highest standards.
4. Can I schedule a factory tour to see TintMe's production process?
Absolutely! We welcome visitors who are interested in our products. Please feel free to contact us to schedule a factory tour, allowing us to facilitate further discussions and explore potential collaboration opportunities.
5. Can I collaborate with TintMe for a custom product design?
Absolutely! We have a comprehensive product development and manufacturing process. Whether you have specific samples or unique requirements, we can provide tailored customization services. Contact us to discuss your custom design requirements and explore the possibilities of bringing your vision to life.
6. Can I request custom colors for my order?
Yes, we offer customization options for colors. We can match specific Pantone color codes to ensure your order meets your exact color requirements. Please contact our sales team for further assistance.
7. Can I request samples before placing a bulk order?
Yes, we offer samples upon request. However, please note that while the samples are free of charge, customers are responsible for covering the shipping costs. Feel free to contact us to request your sample.
8. What is the basis for quotations?
Our quotations are based on FOB Shenzhen (Free On Board Shenzhen). If you have a specific port requirement, kindly specify during the inquiry stage.
9. What is the minimum order quantity for OEM/ODM services?
The minimum order quantity for OEM/ODM services varies. Please contact us to discuss your specific requirements.
10. What are the payment terms for bulk orders?
Our standard payment terms for bulk orders involve a 30% initial deposit, with the remaining 70% due before shipment. If you have specific payment requirements, we are open to discussing and accommodating special arrangements. Contact us to communicate your needs, and we’ll work together to find a suitable solution.
11. What is the typical delivery time for orders?
Our standard delivery time is 21-30 days. For special orders, delivery times are determined based on the specifics of each individual order.
12. Are TintMe products non-toxic and safe to use?
Yes, our products are completely non-toxic and safe for artistic use. We adhere to rigorous safety standards, and all our items comply with the ASTM D-4236 standard, ensuring they are free from harmful substances.
13. Are TintMe products suitable for professional artists?
Yes, TintMe products cater to a wide range of users, from beginners to professional artists, offering quality and performance for various artistic needs.
14. Does TintMe have its own brand of products available for purchase?
Currently, we do not have TintMe-branded products for direct sale. Our company focuses on providing exceptional OEM/ODM services, collaborating with clients to bring their unique product ideas to fruition.